Rottermond Privacy, Shipping, Service,
Gift card, Loose Diamond and Return Policies
- DIAMOND GUARANTEE
- POLICY CHANGES
- WEBSITE LINKS
- CHILDREN ON WEBSITE
- DISCLOSURE OF INFORMATION STATEMENT
- SHIPPING POLICIES
- GIFT PACKAGING
- RETURN TIME
- CUSTOMER SERVICE HOURS
- REFRESHMENT STATION
Our policy was last updated on 19th day of January 2011.
We want you to know how we handle the information you send us via the internet. Our policy is your guarantee that any personal information given to Rottermond will remain private. Any personal information gathered will not be sold to any third party for any reason. Rottermond only collects personal information from customers in order to process billing and fulfill orders. We are committed to keeping your personal information private.
Rottermond Jewelers has one of the best guarantees, warranties and customer service in the industry.We offer:
Free Lifetime Sizing*
Free Engraving and Appraisal
Free Cleaning and Lifetime Inspections
Free Certification and Insurance Appraisal
$150 credit towards the purchase of a wedding band after you join our Engagement Announcements (please see your sales professional for details).
*Within one size of original ring size.
Rottermond will occasionally update its privacy statement to reflect changes in procedures. When Rottermond posts a change, the date reflected on the policy will change. Rottermond may request personal information to:
- Process an order.
- Verify your identity for payment authorization.
- Contact you regarding your order.
- Ship your order to you.
- Allow you to apply for financing or insurance.
- Send you news from Rottermond that may you request.
- Enter you in a contest, if you request.
- Your personal information will be used only for processing your order with your credit card company and for expediting shipment of your order with an appropriate carrier. Your name, address or e-mail will not be sold to any mailing list firms.
Rottermond is not responsible for privacy statements on website links away from the Rottermond website.
CHILDREN ON WEBSITE
Rottermond does not collect information on persons under 18 years of age. We ask that children not submit information to us without the clear consent of a parent or guardian.
DISCLOSURE OF INFORMATION STATEMENT
If required by law, court order, or in the good faith belief that disclosure is advisable, we may disclose your information.
Rottermond Jewelers is pleased to offer complimentary gift wrapping with your purchase, as well as a gift card if you desire. Our signature packaging is elegant and is suitable for any occasion. If you are placing your order by telephone and would like us to include a personalized gift card with your order, please let your sales professional know. We offer cards for many different occasions, so please let us know if your gift is for a special occasion so that we can select the appropriate card. Your message will be handwritten by your sales professional to include with your beautifully-wrapped gift. There is no charge for this service.
To protect your jewelry against theft or damage, read about insurance coverage for your jewelry or loose diamonds.
- Personalized items (ie. initial rings, name bracelets, engraved or monogrammed items)
- Special Orders (items that must be ordered in a special size or items that we do not normally stock).
- Watches may only be returned if they are unworn and returned in their original packaging, with all original documentation enclosed.
CUSTOMER SERVICE HOURS
If you have any questions about Rottermond or its policies, please contact our Customer Web Service during business hours, 11:00 a.m. to 5:00 p.m. EST, Tuesday through Friday. Our phone number is 248-301-2102 and we can be emailed here: Contact Us
We are pleased to offer a complete refreshment center to make your Rottermond experience more comfortable. While shopping, you are welcome to relax and enjoy a complimentary beverage of your choice.